Return & Exchange Policy

Quality is our top priority, and we strive to ensure that you are completely satisfied with your purchase. If you’re not completely satisfied, we’re happy to offer returns and exchanges on eligible items within 30 days of delivery.

Returns

• We accept returns on eligible items purchased from cruxcalix.com within 30 days of delivery, excluding final sale, customized, and personalized items.
• To be eligible for a return, the item must be unworn, unused, and in its original like-new condition, with all original packaging intact.
• Customers must initiate the return process within 30 days of receiving their purchase.
• Items that show signs of use, washing, wear, damage, or alteration are not eligible for return.
• Customers are responsible for the cost of return shipping.
• Once we receive and inspect the returned item, we will issue a refund to the original payment method for the purchase price of the eligible item. Original shipping charges are non-refundable.

Exchanges

• We accept exchanges for eligible items purchased from cruxcalix.com, excluding final sale, customized, and personalized items.
• To be eligible for an exchange, the item must be unworn, unused, and in its original like-new condition, with all original packaging intact.
• Customers must initiate the exchange process within 30 days of receiving their purchase.
• Items that show signs of use, washing, wear, damage, or alteration are not eligible for exchange.
• Customers are responsible for the cost of return shipping.

Return & Exchange Process

1. Contact Us: Contact us within 30 days of delivery at cruxcalixco@cruxcalix.com to request a return or exchange.
2. Provide Details: Please provide your order number and the details of the item you wish to return or exchange.
3. Verification: We will review your request and confirm whether the item meets our eligibility requirements.
4. Return Shipping: If your request is approved, we will provide instructions for returning the item. Customers are responsible for return shipping costs.
5. Inspection & Processing: Once we receive your item, we will inspect it to ensure it meets our return and exchange requirements.
6. Refund or Exchange: Approved returns will be refunded to the original payment method. Approved exchanges will be processed and the replacement item will be shipped once the returned item has been received and inspected.

Final Sale & Non-Returnable Items

The following items are not eligible for return or exchange:

• Final sale items
• Customized or personalized items, unless they arrive defective or damaged
• Items that have been worn, washed, used, damaged, or altered

If an item arrives defective or damaged, please contact us as soon as possible at cruxcalixco@cruxcalix.com with your order number and photos of the item. We will work with you to resolve the issue.

Exceptions

We reserve the right to refuse a return or exchange if an item does not meet the eligibility requirements outlined above.

Contact Us

If you have any questions or concerns regarding our return and exchange policy, please contact us at cruxcalixco@cruxcalix.com. We’re happy to help!